The Importance of OEM Parts in Collision Repair
The Hidden Costs of Delaying Collision Repair
Happiness can come in various forms and be defined differently for everyone; from lifestyle factors like money and relationships to other considerations like spirituality.
Determining customer satisfaction can be challenging and can vary widely across industries, products, and services. There are various tools for measuring this satisfaction including CSAT surveys and Net Promoter Score (NPS) ratings – here are a few best practices companies should implement to keep their customers satisfied.
Quality Workmanship
An establishment that prioritizes quality workmanship will save time in the long run by avoiding expensive rework or comebacks that can hurt their bottom line.
Quality repairs involve adhering to and using original manufacturer (OEM) procedures and parts, which have been specifically made for each vehicle manufacturer to maximize both performance and safety. OEM parts are trademarked by these original vehicle manufacturers and designed specifically to fit perfectly within each car for optimal performance and safety.
Maintaining open communication with customers throughout the repair process is also vitally important. Even if it means bad news like needing to change scope or alter delivery date, early notification means they don’t have to wait around later for more answers.
No matter the severity of damage to your vehicle, QCG locations offer expert body repair using OEM parts to restore it back to pre-accident condition.
Customer Service
Customer service can make all the difference for your business and could mean the difference between success and failure when it comes to attracting and keeping customers.
From your Yellow Pages ad to the first phone call, directions, building appearance and its contents as well as greeting and explaining repair processes – every interaction between yourself and your customer should be seen as a moment of truth where an opportunity to show that they matter exists. This gives them a chance to feel important, valued and appreciated!
Our customer satisfaction surveys often produce unexpected insights, which is one reason we placing such an emphasis on your customer experience (CX). Listening carefully to feedback through multiple channels help us craft customer service strategies and provide experiences that surpass those provided by competitors – creating customer loyalty that will fuel business expansion.
Detailing
Details matter in our industry; taking the time to clean up after repairs and provide quality wash services is paramount to customer satisfaction. Successful shops like 5 Star Paint and Body must also take the time to communicate clearly and concisely with customers regarding their repair, including promise dates; it’s wise not to guarantee three or four day repairs until all parts and approvals have been confirmed.
Enhancing customer satisfaction is a core business goal, since satisfied customers spend more money. Furthermore, loyal customers will promote your brand to others.
Consumer satisfaction levels have seen a dramatic decrease over the last two decades and worldwide. Companies worldwide are struggling to increase customer satisfaction without jeopardizing revenue growth. Customer satisfaction plays a vital role in sales growth, profits, revenue and market share – companies that prioritize it have an edge over rivals.
By choosing Five Star Body and Paint you get the best repairs while saving up to $1000 on your deductible. Call today to schedule your free estimate.
